Our Account managers are always available to assist you with any issues regarding your order. Please review the terms below for more details.
· Please contact your Account Manager to address any issue regarding your return before sending the items back. All returns must be properly documented and approved by management. You may call 1-844-974-9749 or email us at sales@forsupplies.com.
· A restocking fee of 25% will be applied for non-defective returns resulting from buyer's error.
· Customized/Promotional orders are non-returnable and non-refundable unless it is the vendor's error.
For printing supplies:
· OEM Ink/Toners– Return/Exchange up to 30 days. After 30 days, the manufacturer will need to be contacted directly.
· Compatible Toners/inks- You can return or exchange the items up to 1 year. Restocking fees may apply if the items are non-defective.
· Customers need to report any damages, incorrect shipments, or shortages 24-48 hours after delivery to avoid further issues and to ensure prompt resolution on our end.
· Orders that are lost in transit will be investigated and the carriers will have to be contacted prior to issuing a refund or replacement.
· Products that are non-defective need to be returned in its original packaging and the seal not broken for us to be able to issue a credit/refund.
We are always working hard to provide excellent customer service pre and post-sale. We will work with you to ensure customer satisfaction.
